Human-reviewed AI output
AI responses remain reviewable and editable before they become accepted workflow data.
STUDIO BUILD / AI
SupportLens AI
Support intelligence concept that clusters issues, surfaces trends and drafts knowledge updates.
PORTFOLIO TYPEVibecoading studio build
INDUSTRYSupport AI
COMPLETEDAug 2025
TIMELINE10 weeks
PROJECT OVERVIEW
An AI support-operations concept for turning ticket history into patterns, root causes and content opportunities.
Studio BuildStudio ConceptSupport AI5 person team
TECHNOLOGY STACK
Next.js
Python
PostgreSQL
LLM API
Vector SearchTOOLS & DELIVERY
Next.jsPythonPostgreSQLLLM APIVector SearchFigmaGitHubPostmanVercelDockerLLM Playground
DELIVERABLESProduct strategyUX / UI designResponsive product flowsAdmin operationsData modelIntegration boundariesQA matrix
PLATFORMSWebResponsive
PRODUCT FEATURES
Designed around real jobs, states and decisions.
Structured extraction
Turn unstructured requests or documents into consistent fields, actions and summaries.
Context-aware search
Retrieve useful project or knowledge context without forcing users through rigid navigation.
Operational history
Keep prompts, outputs, corrections and important actions traceable for later review.
Permission-aware workspace
Separate user, reviewer and administrator responsibilities around sensitive workflows.
Failure-safe states
Expose confidence, missing data and retry paths instead of hiding AI uncertainty.
THE BUILDFrom friction
From friction
to working system.
An AI support-operations concept for turning ticket history into patterns, root causes and content opportunities.
DISCIPLINESProduct strategyUX / UI designSystem designFrontend prototypeBackend architectureQA planning
SERVICES PROVIDEDAIFull-stack engineeringSupport AI
Challenge
Ticket volumes contain useful product signals that are difficult to summarize manually.
Solution
Issue clustering, theme detection, suggested knowledge articles and trend dashboards.
Result
Concept showcase — internal studio build.
SYSTEM ARCHITECTURE
The product is more than its screens.
Interface, application logic, data boundaries and operational controls are designed as one system.
Experience layer
Responsive interfaces, interaction states and role-aware navigation designed around the primary user workflow.
Application layer
Business rules, validation, orchestration and permission checks separated from presentation concerns.
Data & integration layer
Structured persistence, third-party APIs, background tasks and integration boundaries with explicit failure handling.
Operations layer
Admin controls, observability, auditability and release tooling so the product can be operated after launch.
PRODUCT SCREENS
Five views of the product system.
Original Vibecoading interface visuals created for this case study: overview, workflow, analytics, detail and responsive states.
DELIVERY PROCESS
How the system gets shaped.
Discover
Map the real workflow, user roles, constraints and success criteria before adding features.
Prototype
Design the smallest useful experience and validate navigation, states and information hierarchy.
Engineer
Build frontend, backend, data model, access controls and integrations as one system.
Verify
Test happy paths, error states, permissions, responsive behavior and release readiness.
Measure
Instrument meaningful events and use real feedback to choose the next valuable improvement.
HAVE A SIMILAR WORKFLOW?
We can turn it into a product system.
Bring the messy process, product idea or operational problem. We will help shape the useful core, the interface and the system underneath it.
Start a project ↗